ISO 9001: 2015 Effective KPI & Target by Departments/ Function and Process Training and Workshops

9am~1pm

1. Measurable Quality Objectives by department/ function, level and process based on SMART principles, and planned arrangement how to achieve
2. Management System Objective Monitoring Table
3. Data Analysis and Evaluation/ Trend Analysis

Lunch Break

Workshop 1: Measurable Quality Objectives (Objective, KPI & Target) at relevant function, level and processes

9am~1pm

Workshop 1: Measurable (continued).
Presentation and comment for further learning.
Workshop 2a: Determine appropriate data by processes for statistical analysis and evaluation
Workshop 2b: Plot chart and perform evaluation (interpretation and conclusion)/ trend analysis.

Lunch Break 

Workshop 2b: Plot chart and perform evaluation (interpretation and conclusion)/ trend analysis (continue)
Presentation and comment for further learning.
End of training.